Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Online Vouchers:

We offer a 14-day money-back guarantee.

Security Deposits:

Tattoo appointment deposits, once made, are non-refundable. However, we understand that plans can change, so we do allow clients to reschedule their appointment to another date. In order to do this, please provide us with at least 72 hours' notice prior to your original appointment date. Please note that appointments can only be rescheduled once.

The only circumstance under which a deposit refund will be considered is if the tattoo studio is at fault for the appointment not taking place.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thundercattattoostudio.com.

Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 12 Goose Gate, Nottingham, NG11FF, United Kingdom

Customer support: